Citizens Advice Hart is leading a two-year project called ‘Hart Access to Advice’ which will focus on improving peoples’ access to information and advice. It is developing new communications channels to engage with vulnerable people. With public service reform, cuts to legal aid, changes to the state pension age and the new pension rules, not to mention increasing levels of debt, demand for advice services has gone through the roof. The project includes a new website giving Hart residents direct access to sources of advice and information; self help information kiosks across the district; an IT learning suite to help with claims, applications and searches, and the launch of an “Access to Advice” survey.
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